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server room data center technology digital storage hosting cloud computing network information security business industry power electricity equipment hardware software maintenance repair installation configuration administration management security safety protection access control authentication authorization firewall intrusion detection prevention response recovery disaster backup redundancy fault tolerance availability uptime performance optimization scalability capacity planning growth expansion migration upgrades updates patches fixes troubleshooting problem solving support help desk service level agreement contract terms conditions SLA uptime guarantee performance metrics reporting monitoring analysis trending forecasting capacity planning growth expansion migration upgrades updates patches fixes troubleshooting problem solving support help desk service level agreement contract terms conditions SLA uptime guarantee performance metrics reporting monitoring analysis trending forecasting